Support/Troubleshooting - Revision history

T-Bone at 16:48, 19 December 2025

2025-12-19T16:48:54Z

← Older revision		Revision as of 16:48, 19 December 2025
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	~~= Troubleshooting =~~

	This section contains solutions to common technical issues in '''Out of Ore'''.		This section contains solutions to common technical issues in '''Out of Ore'''.

T-Bone at 16:01, 19 December 2025

2025-12-19T16:01:46Z

← Older revision		Revision as of 16:01, 19 December 2025
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	== Common issues ==		== Common issues ==
	* [[Troubleshooting/Game won’t start\|Game won’t start]]		* [[Support/Troubleshooting/Game won’t start\|Game won’t start]]
	* [[Troubleshooting/Crashes\|Crashes]]		* [[Support/Troubleshooting/Crashes\|Crashes]]
	* [[Troubleshooting/Performance issues\|Performance issues]]		* [[Support/Troubleshooting/Performance issues\|Performance issues]]

	If you are unsure where your issue belongs, start with '''Game won’t start'''.		If you are unsure where your issue belongs, start with '''Game won’t start'''.

T-Bone: T-Bone moved page Troubleshooting to Support/Troubleshooting

2025-12-19T15:29:25Z

T-Bone moved page Troubleshooting to Support/Troubleshooting

← Older revision		Revision as of 15:29, 19 December 2025
(No difference)

T-Bone at 15:23, 19 December 2025

2025-12-19T15:23:23Z

← Older revision		Revision as of 15:23, 19 December 2025
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	== Common issues ==		== Common issues ==
	* [[Troubleshooting/Game won’t start]]		* [[Troubleshooting/Game won’t start\|Game won’t start]]
	* [[Troubleshooting/Crashes]]		* [[Troubleshooting/Crashes\|Crashes]]
	* [[Troubleshooting/Performance issues]]		* [[Troubleshooting/Performance issues\|Performance issues]]

	If you are unsure where your issue belongs, start with '''Game won’t start'''.		If you are unsure where your issue belongs, start with '''Game won’t start'''.

T-Bone at 15:20, 19 December 2025

2025-12-19T15:20:45Z

@@ Line 1: / Line 1: @@
-This page lists common technical issues and solutions for '''Out of Ore'''.
+= Troubleshooting =
-If you are having problems launching the game, crashing, or experiencing unexpected behavior, please check the sections below before contacting support.
+This section contains solutions to common technical issues in '''Out of Ore'''.
-== Game won’t start ==
+== Common issues ==
-=== Symptoms ===
+If you are unsure where your issue belongs, start with '''Game won’t start'''.

T-Bone at 22:09, 17 December 2025

2025-12-17T22:09:28Z

← Older revision		Revision as of 22:09, 17 December 2025
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	* No error message is shown		* No error message is shown
	* No log files or folders are created in ''AppData''		* No log files or folders are created in ''AppData''


	=== Most common cause: antivirus or security software ===		=== Most common cause: antivirus or security software ===
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	* '''Avast'''		* '''Avast'''
	* '''Bitdefender'''		* '''Bitdefender'''


	=== What to do ===		=== What to do ===

	==== Option A – Recommended ====		==== Option A – Recommended ====
	Uninstall third-party antivirus software and use '''Windows Defender''', which is built into Windows and works well with Out of Ore.		Uninstall third-party antivirus software and use '''Windows Defender''', which is built into Windows and works well with Out of Ore.

	<small>Running multiple antivirus programs at the same time can cause conflicts and false positives.</small>		<small>Running multiple antivirus programs at the same time can cause conflicts and false positives.</small>


	==== Option B – Keep your antivirus ====		==== Option B – Keep your antivirus ====
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	* Restart your computer		* Restart your computer
	* Launch the game again		* Launch the game again


	=== Additional checks ===		=== Additional checks ===
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	-d3d11		-d3d11
	</pre>		</pre>


	== Still having problems? ==		== Still having problems? ==

T-Bone: Created page with "This page lists common technical issues and solutions for '''Out of Ore'''. If you are having problems launching the game, crashing, or experiencing unexpected behavior, please check the sections below before contacting support. == Game won’t start == === Symptoms === One or more of the following may happen: * Clicking '''Launch''' in Steam briefly changes the button to '''Running''', then it returns to '''Launch''' * The game window never opens * No error message i..."

2025-12-17T22:09:12Z

Created page with "This page lists common technical issues and solutions for '''Out of Ore'''. If you are having problems launching the game, crashing, or experiencing unexpected behavior, please check the sections below before contacting support. == Game won’t start == === Symptoms === One or more of the following may happen: * Clicking '''Launch''' in Steam briefly changes the button to '''Running''', then it returns to '''Launch''' * The game window never opens * No error message i..."

New page

This page lists common technical issues and solutions for '''Out of Ore'''.

If you are having problems launching the game, crashing, or experiencing unexpected behavior, please check the sections below before contacting support.

== Game won’t start ==

=== Symptoms ===
One or more of the following may happen:
* Clicking '''Launch''' in Steam briefly changes the button to '''Running''', then it returns to '''Launch'''
* The game window never opens
* No error message is shown
* No log files or folders are created in ''AppData''

=== Most common cause: antivirus or security software ===

Some third-party antivirus programs may incorrectly block '''Out of Ore''' from starting.
This can happen '''silently''', without showing a warning or error message.

Antivirus software known to cause this issue includes (but is not limited to):
* '''Comodo Antivirus'''
* '''AVG'''
* '''Avast'''
* '''Bitdefender'''

=== What to do ===

==== Option A – Recommended ====
Uninstall third-party antivirus software and use '''Windows Defender''', which is built into Windows and works well with Out of Ore.

<small>Running multiple antivirus programs at the same time can cause conflicts and false positives.</small>

==== Option B – Keep your antivirus ====
If you prefer to keep your antivirus software:
* Add the '''entire Out of Ore installation folder''' as an exception / trusted application
* Restart your computer
* Launch the game again

=== Additional checks ===
If the game still does not start, try the following:
* Verify game files in Steam
<small>(Right-click the game → Properties → Installed Files → Verify integrity)</small>
* Launch the game '''directly from the installation folder'''
* Temporarily disable antivirus software and test again
* Make sure Windows and your GPU drivers are up to date
* Try launching with this Steam launch option:
<pre>
-d3d11
</pre>

== Still having problems? ==

If none of the steps above help, please contact us and include the following information if possible:
* Windows version
* GPU model
* Any antivirus or security software installed
* What happens when you try to launch the game

This helps us identify the problem much faster.