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| This page lists common technical issues and solutions for '''Out of Ore'''. | | This section contains solutions to common technical issues in '''Out of Ore'''. |
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| If you are having problems launching the game, crashing, or experiencing unexpected behavior, please check the sections below before contacting support.
| | == Common issues == |
| | * [[Support/Troubleshooting/Game won’t start|Game won’t start]] |
| | * [[Support/Troubleshooting/Crashes|Crashes]] |
| | * [[Support/Troubleshooting/Performance issues|Performance issues]] |
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| == Game won’t start ==
| | If you are unsure where your issue belongs, start with '''Game won’t start'''. |
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| === Symptoms ===
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| One or more of the following may happen:
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| * Clicking '''Launch''' in Steam briefly changes the button to '''Running''', then it returns to '''Launch'''
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| * The game window never opens
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| * No error message is shown
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| * No log files or folders are created in ''AppData''
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| === Most common cause: antivirus or security software ===
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| Some third-party antivirus programs may incorrectly block '''Out of Ore''' from starting.
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| This can happen '''silently''', without showing a warning or error message.
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| Antivirus software known to cause this issue includes (but is not limited to):
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| * '''Comodo Antivirus'''
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| * '''AVG'''
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| * '''Avast'''
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| * '''Bitdefender'''
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| === What to do ===
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| ==== Option A – Recommended ====
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| Uninstall third-party antivirus software and use '''Windows Defender''', which is built into Windows and works well with Out of Ore.
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| <small>Running multiple antivirus programs at the same time can cause conflicts and false positives.</small>
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| ==== Option B – Keep your antivirus ====
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| If you prefer to keep your antivirus software:
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| * Add the '''entire Out of Ore installation folder''' as an exception / trusted application
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| * Restart your computer
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| * Launch the game again
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| === Additional checks ===
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| If the game still does not start, try the following:
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| * Verify game files in Steam
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| <small>(Right-click the game → Properties → Installed Files → Verify integrity)</small>
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| * Launch the game '''directly from the installation folder'''
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| * Temporarily disable antivirus software and test again
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| * Make sure Windows and your GPU drivers are up to date
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| * Try launching with this Steam launch option:
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| <pre>
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| -d3d11
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| </pre>
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| == Still having problems? ==
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| If none of the steps above help, please contact us and include the following information if possible:
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| * Windows version
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| * GPU model
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| * Any antivirus or security software installed
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| * What happens when you try to launch the game
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| This helps us identify the problem much faster.
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