Support/Troubleshooting/Crashes: Difference between revisions

← Older edit

VisualWikitext

@@ Line 1: / Line 1: @@
-= Crashes =
+This page applies when '''Out of Ore crashes during startup or gameplay''' and shows an error or crash message (for example '''"Fatal error!"'''), or when crash files are created.
-This page covers issues where Out of Ore starts but crashes during gameplay or loading.
+If clicking '''Launch''' in Steam does nothing and no crash message appears, see [[Support/Troubleshooting/Game won’t start]] instead.
-Common crash causes and solutions will be added as they are identified.
+== What is a crash? ==
+A crash usually means that the game encountered an unexpected error and had to close.
-If you are experiencing crashes, please include:
+This may happen:
+* During gameplay
+* During loading or transitions
+* When performing a specific action
+* In rare cases, only once and never again
+Crashes are often caused by bugs in the game itself, even if they only occur under specific conditions or on certain systems.
+== Crash files ==
+When the game crashes, it usually creates crash files that help us understand what went wrong.
+Crash reports are typically stored here:
+<pre>
+%localappdata%\OutOfOre\Saved\Crashes
+</pre>
+For help locating files, see [[Support/File locations]].
+== Reporting crashes ==
+If the game crashes, the best way to help us investigate is to upload your crash files to our bug tracker:
+https://bug.outofore.com/
+For step-by-step instructions on how to collect and upload crash files, see [[Support/How to send crash reports]].
+These crash files often contain enough information for us to identify the cause of the crash, even if it only happened once.
+If possible, please also include:
 * What you were doing when the crash occurred
-* Whether it happens consistently
+* Whether the crash has happened more than once
-* Any error messages or crash reports
+* Any steps that might reproduce the crash
+If the crash cannot be reproduced, that is still okay - crash reports are still very useful.
+== Common causes ==
+Crashes can happen for many reasons, including:
+* Bugs in the game
+* Unexpected game states
+* Engine-level issues
+* Graphics driver problems
+* Corrupt save data
+Not all crashes can be immediately fixed, but crash reports help us identify patterns and prioritize fixes.
+== Before reporting (optional) ==
+If you experience frequent crashes, you may also try:
+* Restarting the game
+* Verifying game files in Steam
+* Updating your GPU drivers
+These steps are optional and not required for reporting crashes, but can help rule out common issues and reduce the chance of repeated crashes.
+== Still need help? ==
+If you are unsure whether something counts as a crash, or if you need help finding crash files, you can ask in the '''game-help''' forum channel on our Discord server.
+* Discord server: https://discord.gg/nmc
+* Game help forum: https://discord.com/channels/463319805311582208/1251084151243804713
+If you need help collecting crash files, see [[Support/How to send crash reports]].