Support/Troubleshooting: Difference between revisions
Created page with "This page lists common technical issues and solutions for '''Out of Ore'''. If you are having problems launching the game, crashing, or experiencing unexpected behavior, please check the sections below before contacting support. == Game won’t start == === Symptoms === One or more of the following may happen: * Clicking '''Launch''' in Steam briefly changes the button to '''Running''', then it returns to '''Launch''' * The game window never opens * No error message i..." |
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* No error message is shown | * No error message is shown | ||
* No log files or folders are created in ''AppData'' | * No log files or folders are created in ''AppData'' | ||
=== Most common cause: antivirus or security software === | === Most common cause: antivirus or security software === | ||
| Line 23: | Line 22: | ||
* '''Avast''' | * '''Avast''' | ||
* '''Bitdefender''' | * '''Bitdefender''' | ||
=== What to do === | === What to do === | ||
==== Option A – Recommended ==== | ==== Option A – Recommended ==== | ||
Uninstall third-party antivirus software and use '''Windows Defender''', which is built into Windows and works well with Out of Ore. | Uninstall third-party antivirus software and use '''Windows Defender''', which is built into Windows and works well with Out of Ore. | ||
<small>Running multiple antivirus programs at the same time can cause conflicts and false positives.</small> | <small>Running multiple antivirus programs at the same time can cause conflicts and false positives.</small> | ||
==== Option B – Keep your antivirus ==== | ==== Option B – Keep your antivirus ==== | ||
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* Restart your computer | * Restart your computer | ||
* Launch the game again | * Launch the game again | ||
=== Additional checks === | === Additional checks === | ||
| Line 51: | Line 46: | ||
-d3d11 | -d3d11 | ||
</pre> | </pre> | ||
== Still having problems? == | == Still having problems? == | ||
Revision as of 22:09, 17 December 2025
This page lists common technical issues and solutions for Out of Ore.
If you are having problems launching the game, crashing, or experiencing unexpected behavior, please check the sections below before contacting support.
Game won’t start
Symptoms
One or more of the following may happen:
- Clicking Launch in Steam briefly changes the button to Running, then it returns to Launch
- The game window never opens
- No error message is shown
- No log files or folders are created in AppData
Most common cause: antivirus or security software
Some third-party antivirus programs may incorrectly block Out of Ore from starting. This can happen silently, without showing a warning or error message.
Antivirus software known to cause this issue includes (but is not limited to):
- Comodo Antivirus
- AVG
- Avast
- Bitdefender
What to do
Option A – Recommended
Uninstall third-party antivirus software and use Windows Defender, which is built into Windows and works well with Out of Ore.
Running multiple antivirus programs at the same time can cause conflicts and false positives.
Option B – Keep your antivirus
If you prefer to keep your antivirus software:
- Add the entire Out of Ore installation folder as an exception / trusted application
- Restart your computer
- Launch the game again
Additional checks
If the game still does not start, try the following:
- Verify game files in Steam
(Right-click the game → Properties → Installed Files → Verify integrity)
- Launch the game directly from the installation folder
- Temporarily disable antivirus software and test again
- Make sure Windows and your GPU drivers are up to date
- Try launching with this Steam launch option:
-d3d11
Still having problems?
If none of the steps above help, please contact us and include the following information if possible:
- Windows version
- GPU model
- Any antivirus or security software installed
- What happens when you try to launch the game
This helps us identify the problem much faster.