Support/Troubleshooting: Difference between revisions
Created page with "This page lists common technical issues and solutions for '''Out of Ore'''. If you are having problems launching the game, crashing, or experiencing unexpected behavior, please check the sections below before contacting support. == Game won’t start == === Symptoms === One or more of the following may happen: * Clicking '''Launch''' in Steam briefly changes the button to '''Running''', then it returns to '''Launch''' * The game window never opens * No error message i..." |
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* No error message is shown | * No error message is shown | ||
* No log files or folders are created in ''AppData'' | * No log files or folders are created in ''AppData'' | ||
=== Most common cause: antivirus or security software === | === Most common cause: antivirus or security software === | ||
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* '''Avast''' | * '''Avast''' | ||
* '''Bitdefender''' | * '''Bitdefender''' | ||
=== What to do === | === What to do === | ||
==== Option A – Recommended ==== | ==== Option A – Recommended ==== | ||
Uninstall third-party antivirus software and use '''Windows Defender''', which is built into Windows and works well with Out of Ore. | Uninstall third-party antivirus software and use '''Windows Defender''', which is built into Windows and works well with Out of Ore. | ||
<small>Running multiple antivirus programs at the same time can cause conflicts and false positives.</small> | <small>Running multiple antivirus programs at the same time can cause conflicts and false positives.</small> | ||
==== Option B – Keep your antivirus ==== | ==== Option B – Keep your antivirus ==== | ||
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* Restart your computer | * Restart your computer | ||
* Launch the game again | * Launch the game again | ||
=== Additional checks === | === Additional checks === | ||
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-d3d11 | -d3d11 | ||
</pre> | </pre> | ||
== Still having problems? == | == Still having problems? == | ||