Support/How to send crash reports
When Out of Ore crashes, the game usually creates crash files that help us understand what went wrong.
This page explains how to collect and send those files.
Step 1: Locate the crash files
Crash files are usually stored here:
%localappdata%\OutOfOre\Saved\Crashes
Each crash is stored in its own folder, named something like:
UE4CC-Windows-XXXXXXXXXXXX
If multiple folders exist, the most recent one is usually the relevant crash.
Step 2: Zip the crash folder
Before uploading, the crash folder should be compressed into a ZIP file.
- Right-click the crash folder
- Select Send to → Compressed (zipped) folder
- A .zip file will be created in the same location
Please include the entire crash folder in the ZIP file. Do not remove or rename individual files.
Step 3: Upload the crash report
Upload the ZIP file to our bug tracker: https://bug.outofore.com/
If possible, include a short description with:
- What you were doing when the crash happened
- Whether the crash happened more than once
- Any steps that might reproduce the crash
Even if the crash only happened once, the crash files are still very useful.
Important notes
- Do not download or replace crash files manually
- Do not modify files inside the crash folder
- If you are unsure which crash folder to send, include the most recent one
Need help?
If you are unsure how to proceed or need assistance, the best place to get help is our Discord server.
Please post your question in the game-help forum channel, where other players and the development team can help.
- Discord server: https://discord.gg/nmc
- Game help forum: https://discord.com/channels/463319805311582208/1251084151243804713